© 2017 Spalding Associates. Proudly created by Dan Brown

  • Spalding Associates Facebook
  • Spalding Associates Twitter
  • Spalding Associates Linkedin
Follow Us

January 9, 2018

Good rapport isn’t about ‘making best friends’ with your customer. It means creating a comfortable ‘state’ where all parties converse freely and comfortably.

January 9, 2018

Some years ago Harvard Business Review undertook a survey of 75,000 companies to assess who customer perceived Customer Service. They found that; Customers pun

November 14, 2017

When I worked as a Personnel Manager in Biscuit Manufacturing, we used to watch potential interviewees walk across the car park and would play a game by making an assessment as to whether they would get offered a job – we found that we were right 80% of the time so it...

November 14, 2017

If you asked people what causes conflict at work, you would end up with a very long list because of course what causes conflict can be different from person to...

June 5, 2017

One candidates tale of a recent interview Before you ask no it wasn’t a question for a job at a Zoo but was a question asked by a large international company lo

June 5, 2017

Having sat on many interview panels I am often asked what advice I would give to candidates undertaking an interview presentation. Please don’t think that I am

Please reload

  • Spalding Associates Facebook
  • Spalding Associates Facebook
  • Spalding Associates Linkedin
Please reload

Recent Posts
Featured Posts

Don’t Delight - Get it Right

January 9, 2018

1/4
Please reload

Archive
Please reload